| How
does a customer sign up for automatic bill payment?
By completing and returning the
authorization form with a voided check or savings information
to our office. Click here to
download the authorization form, requires Adobe Acrobat for
viewing.
Why must customers who want automatic bill payment send a
voided check?
We need the check to get
accurate financial institution and customer account
information.
Is there a charge for this service?
No, we will not charge for this
service. Financial institutions may or may not have a service
charge for automatic bill payment. Most do not. Can
the customer select the date on which the payment is deducted?
Your payment will be deducted
on the date their local telephone company's bill is due.
How long does it take for a customer to get on automatic bill
payment? Depending on the
date we receive their authorization and where their account is
in the billing cycle most will be completed in 30 days.
How will the customer know how much the bill is?
They will continue to receive a
statement from us each billing period. What if the
customer has a question about the bill?
They should call CCTC at
248-3211, just as they do now. How will the customer
know that the bill has been paid?
The amount, date paid and our
company name will appear on the next statement they receive
from their financial institution and on the next billing
statement they receive from us. What if there isn't
enough money in the account?
The customer will receive our billing statement approximately
21 days in advance of the charge. This gives the customer
plenty of time to make a deposit or notify us that we
shouldn't bill their account. If a charge goes through and
funds on deposit are insufficient, the charge will be returned
to us, just like a bounced check and we will employ our normal
collection efforts. How can a customer withdraw from
the automatic bill payment program?
By notifying us on the phone
and following that with a written notice. |
